Refund Policy

1. WARRANTY INFORMATION

We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.

2. DEFECTIVE ITEMS

If you or your customer received a defective item, you may return it within 30 days from receipt of delivery. You will need to contact our Customer Service department. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
If a replacement is desired, the defective item will be replaced upon validation of defect.

3. UNWANTED ITEMS

If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: For Dropship Orders Our Customer Service Representatives will provide a store credit for the price paid of the product minus a 20% restocking fee.

To initiate a return, please contact our Customer Service department. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.

4. PROMOTION PRODUCTS

Returns for refund will nullify your promotion savings. For example Your purchased the following kit:

Regular price ($)
Product 1 $35
Product 2 $15
Product 3 $8

Subtotal: $58
Promotion: $-10
You paid: $48

 

After you received the kit, you decided that you didn’t want Product 2 and you want to return Product 2 for a refund. In this case, your refund will be $5. The regular price of Product 2 is $15, minus the $10 promotion applied to the kit = $5.

Please note, that if you wanted to return a product that cost less than the promotion savings total, you will not be eligible to receive a refund. This would be the case if you wanted to return Product 3 in the example above.

This rule does not apply to exchange of exact item purchased. If one of the products is broken or defective, we will exchange it, for an identical replacement, free of charge within 30 days from date of purchase.

5. Returning Videos

Due to the ease of duplication, video and audio discs (DVDs and CDs) are returnable only if the seal is unbroken. You may return unopened videos for up to 30 days after purchase. In exchange, you will receive either a store credit in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value. We can only accept opened videos for return if they are broken or defective, in which case we will send you another copy of the same video at our cost. We cannot offer credit or an exchange for a different product for any video that has been opened. Before you return any item, please contact our Customer Service Department by submitting a Support Ticket.

6. Dropshipped Returns:

Dropshipped items may only be returned if product is defective upon arrival. We will not accept returns for drop ship items that are not defective.

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