Please read the following Shipping & Return Policy. By completing an order on HD Sex Toys site,
you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement.
If you do not wish to accept these terms and conditions, you may not access HD Sex Toys site.
We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Orders with express shipping methods are placed in priority and are shipped same day if it is submitted before 1 pm PST.
In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please contact us referencing your order number.
When your order is shipped, you will receive an email containing the tracking number at the end of the business day.
Additionally you can track your order on our Order Tracking Page.
Please feel free to contact Customer Service if you have any questions regarding your order.
All orders shipped within the US continental states within 1 to 2 business days. To ensure your privacy, all of HD Sex Toys products are delivered in plain boxes with the return address (and not HD Sex Toys). Moreover, on your credit card balance statements, all charges to your account by HD Sex Toys are also listed as GM.
Domestic Shipping: We offer the following methods:
We utilize the following carriers:
USPS
UPS Standard
UPS Worldwide Expedited
Customs departments of destination countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country’s customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.
We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as “In Stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be out of stock when you place your order or sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your credit card will not be charged until the merchandise is shipped to you. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. HD Sex Toys has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.
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